Easy breezy booking.
These are the terms and conditions (the “Conditions”) on which we supply the accommodation to you.
We are: Coastal Cottages of Pembrokeshire LTD, Coastal House, Narberth Road, Haverfordwest, SA61 2XG.
Please read these Conditions carefully before you make a Booking. These terms tell you who we are, how we will provide Booking Services to you, and other important information.
These Conditions apply to your use of the Booking Services provided by us. By using the Booking Services, you are deemed to have read, understood and accepted these Conditions.
Each contract for Accommodation Services is made on, and subject to, these Conditions, which are legally binding and form part of the contract.
Bookings made through Online Travel Agents (OTAs) will be subject to these Conditions, please refer to any additional booking terms and conditions provided by your OTA. Any additional individual property terms will also be itemised in Schedule 1.
By placing a Booking you must be at least 18 years old at the time of the Booking and agree that you will, and will procure that all members of your party will, comply in all respects with these Conditions. Furthermore, you must ensure that all members of your party have read, understood and accepted these Conditions, as if they are a party to a contract based on these Conditions.
Marketing Materials
All information in the Marketing Materials, including the Website, or provided verbally is given in good faith and is materially accurate to the best of our knowledge. However, we take all reasonable steps to ensure that our records, and Marketing Materials are up to date.
Any advice, guidance and/or recommendation given by any of our staff is a personal opinion only, and will not constitute any warranty, guarantee, term or condition.
Any information published in Marketing Materials is subject to change, and we reserve the right to make changes to such information (including without limitation, the advertised price) where necessary at any time. In the event that there is an error or omission in the Marketing Materials, we reserve the right to amend such error or omission accordingly and you agree that the amended position will apply to your Booking. We shall not be responsible or liable for any loss, damage, expenses or costs incurred as a result of such an error or omission, and refunds or compensation will not be considered in such circumstances.
Bookings
Bookings made through the Website, on the phone or in person will not be accepted until payment of the full balance has been cleared, and the requested party details are received and we have issued the Confirmation, upon which a contract will be formed. Please note that all Bookings are subject to availability and we are under no obligation to accept any Booking which is made by you. If we cannot issue Confirmation of your Booking, we will promptly return any payment already made by you.
We reserve the right to charge a debit or credit card handling fee in line with legislation, to be confirmed during the booking process.
With respect to Covid-19 measures which are imposed by local or central government, you shall only be entitled to a refund of your payment in cases where we are required by law to suspend the provision of Accommodation Services, or if you are prevented by law from travelling to the Property, due to mandatory self-isolation or travel restrictions, for example. Any cancellation of Booking due to non-legal precautionary measures shall not qualify for any refund, except as expressly permitted elsewhere in these Conditions.
The Price includes all charges and any taxes or government charges that apply at the time of making the Booking. We reserve the right to charge for any variations in the tax rate, tourist tax or government charges that may result after your Booking has been confirmed.
Parking
Parking is only free where it is specifically identified on the property description.
The room price does not include parking.
Cancellations
Whilst we will take all reasonable steps not to do so, we must reserve the right to cancel any Booking at any time. In such circumstances we will, to the extent reasonably possible, offer you the choice of an alternative room where possible or a full refund, less a pro-rata sum for each day or part thereof that you occupy the Property.
No refunds or reduction in the total cost of your Booking are applicable should a person in your party need to cancel, or in the event that you cut short your Visit.
If we, due to government public health measures for a legal Pandemic or Endemic, are required by law to suspend the provision of Accommodation Services, or if you are prevented by law from travelling to the Property, you may choose to:
1) Transfer your Booking to a later date subject to availability. Any difference in Price for the new Booking will need to be paid by you if higher than the original Booking, likewise, you will be reimbursed if the difference in Price is lower.
2) Obtain a voucher to the value of any payments you’ve previously paid for the Booking.
3) Obtain a full refund of any payments you’ve previously paid for the Booking.
We recommend that you take out cancellation insurance to cover any curtailment and/or cancellation of your Booking. Details of insurance cover we sell is on our Website, or can be requested from our reservations team.
Bookings made through a 3rd party OTA will be subject to our cancellation policy.
Your obligations and responsibilities
As a condition of your Booking, you warrant and undertake:
that all information provided to us, including without limitation the detail of each member of your party, is true and accurate in all respects;
to leave the Property, its contents and facilities in the same state of repair and condition upon vacation as they were at the start of the Visit. Any existing defects/damage must be reported to us within 24 hours of your arrival;
to pay, at reasonable cost, for all repairs and all replacements of items rendered, in our opinion, beyond repair as a result of your occupation of the Property. Purchase of replacements directly by you may be permitted, provided that damages are notified as soon as possible and at all times, whilst you are in occupation, and an appropriate replacement is agreed in advance with us;
to pay, at reasonable cost, any costs which may be incurred as a result of your occupation of the Property which we may deem appropriate, and which may be payable by us in order to keep the Property in good order for future guests. Such costs could include without limitation any item hire costs incurred until replacement items can be sourced, or any compensation which may be payable to future guests as a result of your occupation of the Property;
to act promptly and reasonably in respect of any problems arising at the Property and to bring these to the attention of us as soon as reasonably practicable;
not to use the Property for any non-residential or non-holiday purpose without the express prior consent of ourselves;
to take all reasonable safety and security measures at the Property, during the Visit, including without limitation all reasonable precautions to avoid the risk of fire and to keep the Property locked when unattended (including without limitation all windows and doors);
not to engage in anti-social behaviour and/or criminal activity and to respect other local residents and the locality;
to keep noise at an acceptable level during the Visit;
to comply with the specific requirements of the Property, including but not limited to, the maximum permitted occupancy, any prohibition on pets of any kind, and any prohibition on smoking as detailed in the Marketing Materials or otherwise notified to you by us;
to comply with all health and safety and fire regulations which may apply to the Property, and any other written or oral instruction notified to you by us;
that there is at least one capable and responsible adult over the age of 18 staying at the Property, who is responsible for the supervision of all members of your party under the age of 18. Children remain the responsibility of their parents or guardians at all times;
not to share the Property with anyone who is not a named member of the party, as identified on the Booking, and not to allow visitors who are not members of your party to stay overnight;
not to allow more than the maximum permitted number of people (numbers stated at time of booking) or permitted pets and pay any Additional Charges, applied in respect of overcrowding;
to comply with the following terms that apply to pets:
Pets other than dogs must be agreed at the time of making the Booking. Evidence of pets not declared at the time of making Booking will be charged accordingly
Keep any permitted pets under control at all times
Not to allow pets into bedrooms or onto furniture, and hair must be cleared up before departure, failure to do so will result in a minimum £100 additional cleaning charge.
Not to leave pets unattended in the Property
Be responsible for all pets, including but not limited to, the cost of any damage caused or costs incurred by your pets
Be responsible for cleaning, without delay, the Property, gardens and surrounding areas of any pet fouling along with the correct disposal
Ensuring your pets are free from parasites and fleas before visiting the property, failure to do so will incur Additional Charges;
Reimburse us as the case may be, for the full cost incurred as result or any loss by yourself of a key to the Property.
not to smoke at the Property. All our properties are non-smoking, smoking of tobacco in any form including E-cigarettes is not permitted. If we discover evidence and/or odour of smoking following your Visit, it will result in a minimum £100 specialist cleaning charge.
Damage
We reserve the right to charge your debit or credit card for any damage done to your room during your stay or any items that are missing when you leave.
Removal rights
Without prejudice to any legal rights and/or remedies, we reserve the right to evict all or any occupants of the Property at any time where we deem this reasonably necessary as a result of a breach of any of the Conditions without refund or compensation, and without prejudice to any other right of the Owner.
Any display of aggressive or abusive behaviour towards any members of our staff or tenants will not be tolerated. Any guests who are aggressive or abusive towards us may be asked to vacate the Property, and we reserve the right to cancel all relevant contracts with immediate effect.
Liability
We will not have any liability whatsoever for any personal injury, or liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) relating to you, your party or any personal property, save where such loss and/or damage arises as a result of negligence or wilful default on our part.
You indemnify us for any liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) which are incurred at or to the Property.
We are responsible for administering your Booking only and we hereby disclaim any and all liability for all liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) suffered or incurred by you, any member of your party or any third party as a result of your Visit.
Nothing in these Conditions excludes or limits any of our liability for personal injury or death due to our negligence or any other liability which cannot be lawfully excluded or limited.
Our total liability to you in respect of all liabilities arising under or in connection with these Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total costs paid by you to us in relation to your Booking.
We will not be responsible for any disturbance which may occur and is outside of our control or during events held locally, including but not limited to any road works, maintenance or refurbishment works on neighbouring properties, or events such as sporting events, festivals or parties. We will use all reasonable efforts to advise you of any situation which in our reasonable opinion may affect your Visit, but you should note that we may not be aware of any such work or such circumstances close to the Property. We shall not be responsible or liable for any loss, damage, expenses or costs incurred, and refunds or compensation cannot be considered in such circumstances.
We will not have any liability for any loss, damage, expenses, costs or otherwise for any curtailment and/or cancellation of your Booking and/or any other detriment which results from any event outside our reasonable control, including but not limited to weather conditions, power cuts, road works and governmental action, and refunds or compensation cannot be considered in such circumstances. We do however recommend that you purchase holiday cancellation insurance.
We cannot guarantee the reliability or quality of any phone/data signal, internet connection, Wi-Fi signal, or TV/radio reception at the Property, and we shall not be in any way liable in any way for any poor or absent coverage of this kind, at the Property.
Data protection
As a condition of your Booking, you agree and acknowledge that all and any personal data you provide to us, whether relating to you or to any other member of your party, and whether on the Booking Details or otherwise, may be forwarded to subcontractors, if this is necessary for the delivery the Accommodation Services at the Property.
We may also use the data provided to inform you of news, offers or other services that we think may be of interest to you. For more information about how we store and process your personal data, please read the privacy policy on the Website, or contact us by email at [email protected] or in writing to address above for the attention of The Data Controller.
You agree that all comments left on the Website, social media channels, or photographs sent to us, may be used (free of charge) in our Marketing Materials. The photographs will be credited with the name on the accompanying correspondence where possible.
Complaints
In the unlikely event of a problem arising during the Visit, you must let us know as soon as possible, in order to give us an adequate opportunity to address the problem. If a problem arises you must contact the name and number provided in your directions. If you are unable to contact them, you must then contact us on 01834 844000. In the event that we cannot be contacted on this number, a message should be left setting out the details of the problem and a contact telephone number for you. Please contact us in the manner as set out above whilst you are still at the Property so that any problems can be addressed whilst you are at the Property. If a complaint regarding the Property is not raised until you have left, we will not have the opportunity to remedy or resolve any problem, and are unlikely to be able to verify this, and therefore you will not be entitled to any remedy or compensation in such circumstances. If a complaint is raised by you as soon as the problem arises (and in any event during your Visit) we will use all reasonable endeavours to rectify the matter but no guarantee is offered that this can be rectified during your Visit. If we are unable to rectify the matter of the complaint, you acknowledge and agree that we shall not be under any obligation to provide you with a refund or compensation in such circumstances. You must mitigate any loss which you may suffer as a result of any such problems or complaint.
If you are dissatisfied with any aspect of Booking Services, or Accommodation Services, which does not directly relate to the Property, please let us know as soon as possible and in any event within 24 hours following the end of the Visit.
Whilst we will do what is reasonably practicable to try to rectify any mechanical or electrical problem once we have been made aware of it (including but not limited to any breakdown in appliances, lighting, internet accessibility or speed), no refunds or compensation will be given, and we will have no liability whatsoever in respect of mechanical or electrical failures, unless they are prolonged, and amount to a substantial disruption to your enjoyment of the Accommodation Services.
Personal belongings
You are completely responsible for your personal belongings during your Visit and no liability can be accepted by us, for any loss or damage. If any articles are left behind, you should contact us as soon as possible so that these can be searched for.
If lost items are found they can be forwarded on receipt of a minimum handling fee of £25.00 + VAT per item from you or more to cover postage. Items which are not claimed or where a handling fee is not paid will only be kept for 7 days before being disposed of.
Assignment
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
We may transfer our rights and obligations under these terms to another organisation.
Waiver
No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Law and jurisdiction
In all disputes and interpretation of these Conditions, English and Welsh law will apply and the parties submit to the exclusive jurisdiction of the English and Welsh courts.
Severance
Each term of these Conditions operates separately. If a court finds that any term of these Conditions is void, illegal or unenforceable, in whole or in part, the remainder of the Conditions will continue to be valid and have full force and effect.
Concierge services
Concierge Services can be requested by you from us at the time of the Booking, at any time in advance of your arrival date at the Property or during your Visit at the Property, subject to availability. Requests for any such Concierge Services must be made to us by one of the following means: via the Website, via telephone at 01437 772758 or email [email protected].
Following your Request we shall contact the Supplier and use our reasonable endeavours to arrange for the delivery of the Request, at the time and place as specified by you in your Request. We shall not be liable to you if we are unable to source the Concierge Services to meet your Request or if there is a delay in sourcing any such Concierge Services for you. For the avoidance of doubt, time shall not be of the essence and we shall incur no liability to you any member of your party or any third party in respect of any failure to source the Concierge Services or complete the Concierge Services by any agreed completion date.
Your Request for Concierge Services will only be accepted once we issue written confirmation that the Request has been accepted by the Supplier, and payment for the Concierge Services is received by us from you.
You understand and agree that in order to fulfil the Request, information about you and members of the party may be transferred to Suppliers, if necessary for the delivery of the Concierge Services.
Risk and title in any goods forming part of the Concierge Services shall pass to you when we receive payment in full for such goods.
The Additional Charges for use of any Concierge Services shall be as set out on the Website and/or our Marketing Materials, or if no price is quoted, the price as quoted by us in response to your Request. These Additional Charges shall be inclusive of VAT.
We reserve the right to increase the Additional Charges for any Concierge Services at any time.
Payment for the Concierge Services must be made in full by you at the time that the Request is confirmed as accepted by us in writing. Payment can be made by debit or credit card. Payment can be taken by us in person, by post, over the telephone or by any other means as we may specify from time to time.
While we shall use our reasonable endeavours to ensure that the Supplier is qualified and competent to provide the Concierge Services, we accept no liability for the quality of the Concierge Services, or the actions of the Supplier. We are responsible for administering your Request only, and we hereby disclaim any and all liability for all liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) suffered or incurred by you, any member of your party or any third party as a result of any negligence, breach of contract, act or omission of a Supplier, use of any product or service provided by a Supplier or otherwise, or any failure on the part of the Supplier to deliver the Concierge Services (“Claims”). The Supplier shall be fully and solely liable for all such Claims.
subject to the individual terms of the supplier, our total liability to you arising in connection with the Concierge Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total cost of the Request.
You may cancel an order for the Concierge Services (or part thereof) by giving us not less than 14 calendar days written notice, such notice to expire before your arrival date at the Property, and any monies paid in relation to such Concierge Services will be refunded in full, subject always to any Supplier terms and conditions. An administration fee of £50 + VAT will apply.
If you fail to cancel the order for the Concierge Services (or part thereof) within the time specified, or if you cancel the order during your Visit at the Property, any and all monies paid in relation to such Concierge Services will not be refundable.
If you need to make any changes to your Request prior to the proposed delivery or completion date of the Concierge Services, we will use reasonable endeavours to accommodate such changes but this is strictly subject to availability and the discretion of us and/or the Supplier and if we are not able to accommodate your requested changes, your original Request will remain in effect. If we are able to make the changes requested, we reserve the right to apply an administration charge for each change and amend the Additional Charges for the Concierge Services accordingly.
Without limiting its other rights and remedies, we may cease to accept orders for Concierge Services by giving you not less than 48 hours written notice.
In the event that we terminate the Concierge Services or the Concierge Services are not delivered, or are cancelled or terminated by the Supplier for any reason, we may at our absolute discretion refund any payment made in relation to such Concierge Services. We are not liable to you for any losses, damages or liabilities suffered by you as a result of any such cancellation or termination.